What others say about us
As Ireland’s largest Independent mobile phone retailer, The Carphone Warehouse have selected Fónua to be our sole distribution partner delivering forward and reverse logistics, repair solutions and managed inventory process for O2, Meteor, Vodafone and ‘3’ product to our retail stores. Carphone Warehouse understand that in order to maintain our position in the Irish market, we need to work with the best local partners and Fónua are the clear leader in their field.
Fónua are a key strategic partner for Nokia Ireland. They are a progressive company, focused on results and delivering excellence. Since 2001, Fónua have consistently been Nokia Ireland’s largest customer enabling us to maintain our dominant market share. Fónua form an integral part of our operation across sales, repairs and delivery of our services strategy locally.
Meteor and eMobile have been working with the Fónfix since February 2010. The transfer of our repair volume to Fónfix was completed at very short notice but all in all was a seamless transition. Since then our experience of working with Fónfix has been very positive and we have been impressed at the TAT, quality and customer service levels they have delivered. Their ability to react to our diverse needs, as our business’ focus on B2B and B2C channels increases, is something we value greatly. Overall we are very happy with service levels provided by Fonfix and are satisfied that they have delivered not only the service levels, but end-to-end expertise, that they promised.