As the largest provider of mobile phone repair services in Ireland, Fónfix is accredited by all of the leading manufacturers including Nokia, Samsung, Sony Mobile, Apple & HTC. We process 200,000 repairs annually and our customers include leading mobile phone networks, retailers, corporates and insurance companies. We have built a robust service proposition for our customers that consistently delivers fast turnaround and high quality. We have also developed a range of systems that allow our customers to track the progress of their repairs and to monitor our performance against agreed target service levels.
Recycling and Trade-In Solutions
Fónfix operates several large trade-in schemes offered by companies located in the Republic of Ireland. Our trade-in proposition includes both retail and online solutions and we have developed IT systems to support both. In addition to the provision of IT systems, we also manage the other components of the schemes including logistics, compliance and commercial. Intelligent pricelist management, rapid response to fluctuating market conditions and handset values ensures that we consistently deliver competitive margins to our partners.
Our highly experienced technicians specialise in the refurbishment of handsets. Fónfix helps our partners extract the maximum value from their previously used stock through refurbishment using genuine manufacturer sourced parts. The resultant “grade-A” stock can then be recycled or sold.
Returns and DOA management
Our experience in the management of returns has led to the development of a number of smart tools and processes to help facilitate an effective returns process. We can provide an in-store management tool which reduces the incidence of “no fault found” returns and provides end to end visibility of the status of the return. We also offer a product testing service which can also reduce the level of “no fault found” returns and minimise the associated costs.
Due to our work in the recycling space, we have become highly specialised in value recovery of multiple stock categories including damaged and end of life products. Fónfix can extract the maximum possible amount from these units by categorising them and then selectively refurbishing or selling the product to our comprehensive network of worldwide contacts.